Quality and Customer Satisfaction Policy

         Anadolu Medicine&Chemical Industry Co., We listen carefully to our customers without any economic expectations by providing communication opportunities in which they can easily communicate their expectations, complaints, suggestions and satisfaction to our customers in the pharmaceutical production activity that we carry out with a customer-oriented approach. We apply compensation methods to ensure customer satisfaction by considering national and international legal requirements, regulatory requirements and information, evaluate customer feedback and produce solutions. The processes of perceiving, identifying, analyzing, directing, producing solutions and reporting the results to the customer in the most correct manner; Transparency, accessibility, responsiveness, objectivity, confidentiality and accountability are the principles of our customer-oriented approach and we use this information to ensure continuous improvement. In line with the expectations and requirements of our customers, we continuously improve our processes to improve our products and services by using the feedback we receive from all our stakeholders, especially our customers and employees, and providing all necessary resources.

Customer Complaints Policy

                Complaints of our customers and end users are handled quickly, diligently, in accordance with the laws and regulations, in accordance with the TS ISO 9001: 2015 standard. Every step in complaint research; transparency, objectivity, confidentiality and fairness. No person, institution or group is given deceptive or misleading information. All complaints and claims are seen as an added value opportunity and part of continuous improvement for our company. Therefore, complaints are evaluated effectively and efficiently and reached an absolute result. Corrective and preventive actions necessary to prevent the repetition of complaints are determined and implemented without delay. Our complaint management system is reviewed periodically and the effectiveness of the system is reported to the company management. Our main goal is to prevent any situation that may cause a complaint. All necessary measures are taken and monitored.

Occupational Health and Safety and Environmental Policy

                Act in accordance with the national, legal and other conditions and the international rules of the pharmaceutical sector that it is obliged to comply with in the field of occupational health and safety When planning new investments in the field of activity and raising the level of technological infrastructure, it prefers the equipment and organizations with the lowest risk, considering the health and safety of employees, customers, suppliers and subcontractors. Enables the participation of all levels of the organization to improve occupational health and safety performance. It works to support the development of the occupational health and safety culture by increasing the knowledge and awareness of its employees on occupational health and safety. Establishes an open dialogue on occupational health and safety with employees and suppliers for current and future activities. It undertakes to provide the necessary resources for the implementation, maintenance and development of the established occupational health and safety management system. It identifies occupational health and safety risks of all its activities and develops action plans in order to minimize these risks and conducts work on prevention of occupational accidents and diseases. It ensures the supervision of the working environment and the continuity of preventive medicine studies. It creates the necessary infrastructure to provide a healthy and safe working environment for employees, subcontractors and visitors. It identifies possible emergencies in the work areas and carries out studies that will be prepared for all these scenarios. It monitors and measures occupational health and safety performance and works to continuously improve its performance in this field, taking into account the best practices in the world. It fulfills the necessity of appropriate management procedures by continuously reviewing the policy with the objectives of occupational health and safety and continuous development programs.

Logistics Policy

             Anadolu Medicine&Chemical Industry Co. is based on delivering the desired product, at the desired place, at the desired time according to the total procurement times envisaged by our customers, and it is aimed to provide services with universal quality and standards by providing customer satisfaction with our employees.

Information Security Policy

          It aims to prevent the Company's senior management and all other employees from being affected by possible legal obligations arising from information security breaches. It undertakes to ensure the security of all critical data, administrative, financial and technical data shared in information systems, to ensure business continuity, and to protect the reputation of our society, suppliers and customers as well as our corporation and investments. For this purpose; current security technologies and rules are followed. Measures are taken for continuous improvement and development. Continuous training and responsibility of the personnel is ensured. In order to fulfill this commitment, new targets are set every year in all processes and these targets are reviewed periodically. Utmost care is taken to ensure information security.